Warranty Periods:
OBF/DOA ---------------- 14 days.
Warranty ------------------ 12 months.
Dead on arrival (DOA) / Out of box failure (OBF) policy
QUANTEL offers a 14-day OBF policy. All units in which a manufacturing defect appears within 14 days of purchase by the end user will be defined as a DOA as long as they meet all of the following criteria:
- No physical or liquid damage can be found on the unit. (Damaged power sockets are not classified as warranty returns.)
- No modification or improper attempted repair has been made to the unit by anybody other than an approved Quantel repair agent.
- No damage has been made due to use of incorrect voltage supply/source.
- No more than 14 days have elapsed since purchase date.
Warranty policy
All Quantel products have a 12 month warranty. To determine if a unit falls into this category there need to be:
- No physical or liquid damage to the unit. (Damaged power sockets are not classified as warranty returns.)
- No modification or improper attempted repair made to the unit by anybody other than an approved Quantel repair agent.
- No damage due to use of incorrect voltage supply/source.
- No more than 12 months have elapsed since purchase date.
Proof of purchase
Proof of purchase is required for every OBF/DOA and Warranty return units.
OBF/DOA Return procedure
- The dealer or the end user calls Quantel to determine that the fault is due to a manufacturing defect and not due to a setup problem.
- If the unit is classified as a DOA Quantel will generate a RA# number and either fax or email a Return Authorisation Form to the person returning the unit.
- The dealer or the end user arranges to return the faulty unit to Quantel.
- The following items need to be sent back to Quantel:
- The complete sales package.
- Proof of purchase.
- The completed Return Authorisation Form with RA# number.
- Quantel will then test the unit.
- If no fault is found the unit will be sent back and the freight charge will be forwarded to the customer/dealer.
- If the unit is faulty a replacement will be sent to the customer/dealer. If no replacement unit is available a Quantel repair agent will attempt to repair the unit at no cost to the end user. If the unit cannot be repaired a credit will be issued.
Warranty return procedure
- The dealer or the end user calls Quantel's technical support team to determine that the fault is due to a manufacturing defect and not due to a setup problem.
- If the unit is classified as a warranty repair Quantel will generate a RA# number and either fax or email a Return Authorisation Form to the person sending back the unit.
- The dealer or the end user arranges to return the faulty unit to Quantel.
- The following items need to be returned:
- The complete sales package.
- Proof of purchase.
- The completed Return Authorisation Form with RA# number.
- Quantel will then test the unit.
- If no fault is found the unit will be returned to the sender and a freight cost will be charged.
- If the unit is faulty it will be sent to Quantel's repair agent. Quantel will cover the repair cost providing the unit passes all the criteria outlined in the warranty policy section.
- If the unit is unrepairable a replacement will be sent to the customer/dealer. If Quantel cannot provide a replacement within a reasonable time a credit will be issued to the customer/dealer.
Faulty units outside the warranty period
If your faulty unit is not covered by warranty we can still attempt to repair it.
Repair charges are based on time and parts plus freight. A repair quote costs $45.00.
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